Câu 48: CWM_LEVEL_2: Chartered Wealth Manager (CWM) Certification Level II Examination

Which of the following statements is/are correct?I: The customer who is resistant to switching suppliers and has a strong positive attitude to your company or offer is an Advocate Customer.II: When mutual understanding is so deep that each can act as substitute for the other in interpersonal interaction is called identification trust.III: Latent Loyalty exists when a strong relative attitude is not accompanied by repeat buying.IV: Activity links are the commercial, technical, financial, administrative and other connections that are formed between companies in interaction.

1. A. Only I and II
2. B. II, III and IV
3. C. I, II and III
4. D. All of the above — đáp án hiện tại