Câu 45: CCA-F: Claude Certified Architect - Foundations

Compliance requires that refunds exceeding $500 must automatically escalate to a human agent – this rule cannot be left to model discretion. Despite clear system prompt instructions, production logs show the agent occasionally processes high-value refunds directly (3% failure rate). How should you achieve guaranteed compliance?

1. A. Modify the refund tool to return an error with message “Amount exceeds policy limit – please escalate” when threshold is exceeded.
2. B. Add few-shot examples to the prompt showing correct escalation behavior at various refund amounts ($400, $500, $600).
3. C. Implement a hook to intercept tool calls; when the refund process amount exceeds $500, block it and invoke human escalation. — đáp án hiện tại
4. D. Strengthen the system prompt with emphatic language: “CRITICAL POLICY: Refunds over $500 MUST trigger human escalation. NEVER process these directly.”