Câu 39: CCA-F: Claude Certified Architect - Foundations
After investigating a billing dispute over 25+ turns, you’ve identified that duplicate charges occurred due to a payment gateway timeout triggering retry logic. The required refund ($847) exceeds your $500 authorization limit You need to call escalate_to_human, and the human agent won’t have access to your conversatio…
Nội dung câu hỏi
After investigating a billing dispute over 25+ turns, you’ve identified that duplicate charges occurred due to a payment gateway timeout triggering retry logic. The required refund ($847) exceeds your $500 authorization limit You need to call escalate_to_human, and the human agent won’t have access to your conversation transcript. What context should you pass to enable effective resolution?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. A structured summary: customer ID, root cause, refund amount, and recommended action. — đáp án hiện tại
- B. Your diagnosis and the refund amount only.
- C. The customer’s original complaint verbatim plus the tool result excerpts showing duplicate transactions.
- D. The complete conversation transcript with all tool results.
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.