Câu 21: CCA-F: Claude Certified Architect - Foundations

Your agent is handling a billing dispute. After calling get_customer and lookup_order, it identifies that the dispute involves a promotional pricing error requiring manager approval – beyond the agent’s authorization level. How should the workflow handle this mid-process escalation?

1. A. Compile a structured handoff with customer details, order info, and the identified issue before calling escalate_to_human. — đáp án hiện tại
2. B. Persist the complete conversation and tool response history to a database, then call escalate_to_human with a reference ID.
3. C. Call escalate_to_human passing only the customer’s original message.
4. D. Attempt the refund with process_refund anyway, escalating only if the system rejects the transaction.