Câu 36: CCAO-F: Claude Certified Associate - Foundations

A support representative is configuring a Project for drafting customer-facing apology emails after service outages. The current custom instructions tell Claude to “be empathetic and casual, keep it short, and offer a goodwill credit.” The customer-service team has flagged that recent drafts have been too brief, have offered goodwill credits in cases where policy does not allow them, and have used contractions that the brand voice guide prohibits. Which adjustment best aligns the configuration to the use case?

1. A. Replace “be empathetic and casual” with “match the brand voice guide,” remove the instruction to offer goodwill credits, and let each draft determine its own length based on the incident.
2. B. Move the brand voice guide and the goodwill-credit policy into the Project knowledge base and rely on the documents alone to govern tone, length, and credit decisions, without changing the custom instructions.
3. C. Specify the brand voice attributes (empathetic, formal, no contractions), set a minimum length, and instruct Claude to recommend a goodwill credit only when the attached eligibility policy permits one. — đáp án hiện tại
4. D. Keep the existing instructions and add a sentence telling Claude to consult the brand voice guide and the goodwill-credit policy that are attached to the Project knowledge base.