Câu 3: CCAO-F: Claude Certified Associate - Foundations
You are decomposing a “build a customer journey map” request. Which is the correct order of decomposed steps?(1) Identify the touchpoints the customer encounters during each stage.(2) Define the persona and the journey scope to be mapped.(3) Capture pain points and opportunities at each touchpoint.(4) Synthesize the f…
Nội dung câu hỏi
You are decomposing a “build a customer journey map” request. Which is the correct order of decomposed steps?(1) Identify the touchpoints the customer encounters during each stage.(2) Define the persona and the journey scope to be mapped.(3) Capture pain points and opportunities at each touchpoint.(4) Synthesize the findings into the final journey-map artifact.(5) Identify the major stages the persona moves through.
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. 2, 5, 1, 3, 4 — đáp án hiện tại
- B. 1, 2, 5, 3, 4
- C. 5, 2, 1, 3, 4
- D. 2, 1, 5, 3, 4
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