Câu 2: ACD301: Appian Certified Lead Developer

Your customer is seeking a governance model for managing post-production issues in a critical Appian application. They have a very small team of qualified Appian resources, but most of the development team is a third-party Appian service provider. The customer is concerned about minimizing downtime and ensuring rapid response to issues that arise after deployment. Which strategy should you recommend?

1. A. Rely on the existing development team to handle post-production issues as part of their regular duties, ensuring that any issues are resolved within the next sprint or release cycle.
2. B. Implement a rigorous pre-deployment testing protocol to minimize the occurrence of post-production issues, reducing the need for a formal triage process after go-live.
3. C. Establishing a dedicated post-production triage management program with clear protocols for categorizing, prioritizing, and resolving issues as they arise. — đáp án hiện tại