Câu 42: CCQM: Certified Construction Quality Manager
A company tracks Net Promoter Score (NPS) and finds declining loyalty among long-term customers. The analysis shows these customers receive fewer engagement touchpoints compared to new clients. Which of the following approaches would best address this issue?
Nội dung câu hỏi
A company tracks Net Promoter Score (NPS) and finds declining loyalty among long-term customers. The analysis shows these customers receive fewer engagement touchpoints compared to new clients. Which of the following approaches would best address this issue?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Launch a retention campaign focused only on at-risk accounts.
- B. Send automated satisfaction surveys after every purchase.
- C. Develop a loyalty program that rewards tenure. — đáp án hiện tại
- D. Increase general marketing emails to all customers.
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