Câu 90: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

Which of the following concepts may best exemplify a universal business rationale for improving quality?

1. A. Crosby’s “Do it right the first time”
2. B. Ishikawa’s “Total quality control”
3. C. Deming’s “Chain reaction” — đáp án hiện tại
4. D. Juran’s “Trilogy”