Câu 45: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?

1. A. The company will see increased enthusiasm for their TQM efforts.
2. B. Management should ensure that the TQM effort also taps intrinsic motivation. — đáp án hiện tại
3. C. The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.
4. D. Quality to the customer may drop as improvement efforts become more focused on financial results.