Câu 121: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

At a distributor of plumbing supplies, which one of the following actions will have the most positive influence on employees to improve products, processes, and services?

1. A. Provide rubber mats to relieve the fatigue of counter service personnel.
2. B. Implement an inventory system that will ensure that all commonly ordered items are in stock when needed.
3. C. Train all employees in the seven basic quality tools.
4. D. Establish and support cross-functional process improvement teams to address processes where potential improvement is indicated. — đáp án hiện tại