Câu 27: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

Ace Blood Testing ships its product from its lab to XYZ Hospital. The hospital needs the samples within one hour for testing, however, the product is often late. Ace has decided to use a Six Sigma Project to improve its delivery performance. The six sigma team is given the following data set, which shows the on-time delivery performance versus late or missed performance. 1 = One time delivery0 = Late or missed deliveryAfter an investigation, the six sigma team discovered that, on the days the transit times were greater than 20 hours, the trucks were required to stop at a weigh station midway through the trip. The trucks were often found to be overweight by as little as 50 to 150 pounds. In these instances, the excess product had to be off-loaded to another truck. The team decided to institute a fill-and-weigh process at the main plant to ensure accurate weights prior to shipment. This change in requirements is an example of what aspect of the six sigma methodology?

1. A. Measure
2. B. Gage R&R — đáp án hiện tại
3. C. Control
4. D. Takt time