Câu 62: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly?I: Maslow’s hierarchy of needs -II: Herzberg’s two-factor theoryIII: McGregor ’s theory X and theory YIV: Kolb’s experiential learning modelV: Behavior management — A–B–C analysisVI: Hersey-Blanchard’s situational leadership modelVII: Senge’s systems thinking

1. A. II, IV, VII
2. B. I, II, V, VI — đáp án hiện tại
3. C. I, III
4. D. IV, VII