Câu 74: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

All but one of the following represents good communicating skill. Which one does not?

1. A. Body language and voice convey the same message.
2. B. Use open-ended and closed questions at appropriate times.
3. C. Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question. — đáp án hiện tại
4. D. Use a paraphrasing technique to clarify your understanding of what was said.