Câu 76: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

Which of the following factors would be most critical to consider early when contemplating a conversion of a “brick and mortar” retail business to an e-business?I: What changes to the customer database are likely and what the ramifications of those changes areII: What image our new faceless organization will provide to the buying publicIII: Should IT be outsourced?IV: What internal impacts will the change from a personal service orientation to a transaction-processing orientation have on the workforce we employ and the technology approach we select?

1. A. III only
2. B. I, II, and IV — đáp án hiện tại
3. C. I and IV only
4. D. III and IV only