Câu 17: 3300: Avaya Aura Contact Center Administration

An agent In Avaya Aura Contact Center steps away from the phone set without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out. What is the most likely explanation?

1. A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
2. B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set". — đáp án hiện tại
3. C. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
4. D. The "Longest Idle since Login" expired, logging out the telephone.