Câu 3: 3300: Avaya Aura Contact Center Administration
When more than one agent is available to receive a call, the agent with the highest priority In the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/C…
Nội dung câu hỏi
When more than one agent is available to receive a call, the agent with the highest priority In the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/ControlDirectory Number (ACD/CDN) call. Where is this parameter configured?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Historical Statistics >Parameters
- B. Skillset Definition >Call Age Preference
- C. Real Time Statistics>Agent Stat.
- D. Global Setting > Agent Order Preference — đáp án hiện tại
Cộng đồng
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