Câu 5: 3301: Avaya Aura Contact Center Maintenance and Troubleshooting
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?
Nội dung câu hỏi
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. The agent’s web browser is not set for the correct character encoding. — đáp án hiện tại
- B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.
- C. Internet Explorer is not set as the default browser on the agent’s computer.
- D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
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