Câu 17: 3304: Avaya Aura Call Center Elite Implementation and Maintenance
While configuring a vector using the best Service Routing feature, the installer was not able to use the consider location command. Why did the installer encounter this feature?
Nội dung câu hỏi
While configuring a vector using the best Service Routing feature, the installer was not able to use the consider location command. Why did the installer encounter this feature?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. The Best Service Routing feature was not enabled on the Feature-Related System Parameters form.
- B. Look Ahead Interflow (LAI) was not enabled on the System-Parameters Customer Options form — đáp án hiện tại
- C. Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.
- D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
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