Câu 19: 6211: Avaya Aura Contact Center Multimedia Implementation Exam

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM databaseStep 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

1. A. Customer details are retrieved for the agent using Web services.
2. B. The newly-arrived contact is created and directed to an application using the Open Queue. — đáp án hiện tại
3. C. The contact is presented to the agent using the Avaya Agent Desktop.
4. D. The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.