Câu 3: 7491X: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam

Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?

1. A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
2. B. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
3. C. The route-to number command in step 6 in New York is allowing calls to interflow to Denver — đáp án hiện tại
4. D. Step 8 in Denver should be a busy command