Câu 7: 7495X: Avaya Oceana Solution Integration Exam

Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

1. A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item. — đáp án hiện tại
2. B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
3. C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
4. D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.