Câu 17: 7497X: Avaya Oceana Solution Support
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS". How is the event type mapped to the SMS channel in Avaya Oceana®?
Nội dung câu hỏi
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS". How is the event type mapped to the SMS channel in Avaya Oceana®?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility. — đáp án hiện tại
- B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
- C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
- D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
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