Câu 8: BAPv5: BCS Practitioner Certificate in Business Analysis Practice v5.2

A retail store is looking to build an enhanced online presence. They currently have a limited e-commerce capability, with products listed online but no integration with their inventory system. They want to improve their online shopping experience and fully integrate their other applications with the website. Which of the following actions would be performed as part of a gap analysis?

1. A. Creation of a Gantt chart to plan the timelines for the digital transformation project.
2. B. Develop a RACI matrix to define roles and responsibilities in the existing retail operations.
3. C. Conduct a brainstorming session to generate ideas on how to improve the online customer journey.
4. D. Identification of new and improved business capabilities as part of the TOM. — đáp án hiện tại