Câu 19: BAPv5: BCS Practitioner Certificate in Business Analysis Practice v5.2

The management of a Health and Sports club has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service. The below measures have been suggested. Which two of these are appropriate Key Performance Indicators (KPIs) for the CSF ‘provide excellent customer service’? (Choose two.)

1. A. The number of customers who order food from the club restaurant.
2. B. The percentage of customers who are fitter than when they joined the club.
3. C. The number of customers who post negative feedback — đáp án hiện tại
4. D. The percentage of customers who renew their annual subscription. — đáp án hiện tại
5. E. The percentage of customers who pay by monthly bank transfer.