Câu 16: L4M3: Commercial Contracting

Because services are intangible, the key performance indicators for services are qualitative in all circumstances. Is this statement correct?

1. A. Yes, services cannot be owned nor stored and therefore their quantities are not measurable
2. B. Yes, there are no possible units by which services can be measured because they are intangible
3. C. No, although services are intangible, they can be quantifiable, for example, in terms of time — đáp án hiện tại
4. D. No, although services are intangible, they are measurable, but only in numerical terms