Câu 18: 100-150: Cisco Certified Support Technician (CCST) Networking

A help desk technician receives the four trouble tickets listed below. Which ticket should receive the highest priority and be addressed first?

1. A. Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.
2. B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access. — đáp án hiện tại
3. C. Ticket 3: A user reports that response time for a cloud-based application is slower than usual.
4. D. Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.