Câu 5: 300-830: Implementing Cisco Collaboration Cloud Customer Experience (CLCCE)

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail. Which configuration meets this requirement?

1. A. Adjust the contact center’s RONA timer with a duration longer than the number of rings set for the agent’s voicemail.
2. B. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
3. C. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent’s voicemail. — đáp án hiện tại
4. D. Disable the voicemail setting that forwards unanswered calls to the agent’s voicemail.