Câu 234: 400-051: CCIE Collaboration Written
A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
Nội dung câu hỏi
A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Instruct agents to use the Record button on Cisco IPPA to trigger recording.
- B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording.
- C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording.
- D. Configure the Cisco Agent Desktop workflow to trigger recording. — đáp án hiện tại
- E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version.
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