Câu 1: 500-051: Unified Communications Contact Center Express Implementation - UCCX
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate theCRM desktop application, executing a databa…
Nội dung câu hỏi
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate theCRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Cisco Unified CCX Standard
- B. Cisco Unified CCX Enhanced — đáp án hiện tại
- C. Cisco Unified CCX Premium
- D. Cisco Unified CCX Enterprise
- E. Cisco Unified IP IVR
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