Câu 17: 500-450: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

1. A. Test your scripts to ensure that all routing logic is correct.
2. B. Configure default labels for each dialed number using the Configuration Manager. — đáp án hiện tại
3. C. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input. — đáp án hiện tại
4. D. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions. — đáp án hiện tại
5. E. Configure default labels for each skill group using the Configuration Manager.
6. F. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.