Câu 47: 820-605: Cisco Customer Success Manager (CSM)

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed- services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

1. A. Adopt a lifecycle approach with a proactive review of service performance against KPIs. — đáp án hiện tại
2. B. Have the CSM define how value should be measured at the end of the contract period.
3. C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
4. D. Have the CIO define a clear IT strategy and implement the suggestions immediately.