Câu 16: EX0-001: ITIL Foundation (syllabus 2011)
Which of the following are objectives of service level management?1: Defining, documenting and agreeing the level of FT services to be provided2: Monitoring, measuring and reporting the actual level of services provided3: Monitoring and improving customer satisfaction4: Identifying possible future markets that the ser…
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Which of the following are objectives of service level management?1: Defining, documenting and agreeing the level of FT services to be provided2: Monitoring, measuring and reporting the actual level of services provided3: Monitoring and improving customer satisfaction4: Identifying possible future markets that the service provider could operate in
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. 1, 2 and 3 only — đáp án hiện tại
- B. 1 and 2 only
- C. 1, 2 and 4 only
- D. All of the above
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