Câu 52: EX0-001: ITIL Foundation (syllabus 2011)

Service transition contains detailed descriptions of which processes?

1. A. Change management, service asset and configuration management, release and deployment management — đáp án hiện tại
2. B. Change management, capacity management event management, service request management
3. C. Service level management, service portfolio management, service asset and configuration management
4. D. Service asset and configuration management, release and deployment management, request fulfillment