Câu 100: EX0-001: ITIL Foundation (syllabus 2011)

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

1. A. Event management, incident management, problem management, request fulfilment, and access management — đáp án hiện tại
2. B. Event management, incident management, change management, and access management
3. C. Incident management, problem management, service desk, request fulfilment, and event management
4. D. Incident management, service desk, request fulfilment, access management, and event management