Câu 34: EX0-115: IT Service Management Foundation based on ISO / IEC 20000

Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

1. A. A chronological training record for each individual — đáp án hiện tại
2. B. A record of all future training courses for each employee
3. C. An overview of all personal details per employee
4. D. An overview of all possible training modules that match with competences