Câu 99: ITILF: ITIL Foundation (ITILF)

Which one of the following is the BEST description of a major incident?

1. A. An incident which is so complex that it requires root cause analysis before a workaround can be found
2. B. An incident which requires a large number of people to resolve
3. C. An incident logged by a senior manager
4. D. An incident which has a high priority or a high impact on the business — đáp án hiện tại