Câu 15: GCP-GC-ADM: Genesys Cloud Certified Professional - Contact Center Admin

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

1. A. Contact lists must contain the home phone number and first and last name fields, at a minimum
2. B. Contact lists are read-only and cannot be updated by the agents
3. C. A contact list can have its own unique structure, including an arbitrary number of phone number types — đáp án hiện tại
4. D. Each campaign can have its own contact list, or contact lists can be shared among campaigns — đáp án hiện tại
5. E. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name — đáp án hiện tại