Câu 21: GCP-GCX: Genesys Cloud CX Certified Professional – Consolidated

Which of the following statements defines a critical question in an Evaluation Form?

1. A. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions. — đáp án hiện tại
2. B. Critical questions are questions that the agent must answer.
3. C. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
4. D. If answered "No", critical questions will result in an evaluation score of zero for the interaction.