Câu 28: GCP-GCX: Genesys Cloud CX Certified Professional – Consolidated
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time. Which of the following options would help him perform his task?
Nội dung câu hỏi
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time. Which of the following options would help him perform his task?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Documents
- B. Directory
- C. Workspaces — đáp án hiện tại
- D. Activity
Cộng đồng
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