Câu 33: GCX-ARC: Genesys Cloud CX: Architect

While designing a bot flow in Genesys Cloud Architect, you need to collect customer input for a question like, “What is your preferred contact method?” and store the response for later use in the flow. How should you achieve this?

1. A. Use a built-in variable that tracks all customer responses by default.
2. B. Define a user-defined variable and link it manually to the input data.
3. C. Use a logical block to process the input before storing it.
4. D. Create a Slot, which automatically generates a corresponding variable to store the input. — đáp án hiện tại