Câu 27: GCX-ARC: Genesys Cloud CX: Architect

You are designing a customer support flow in Genesys Cloud Architect. Based on the customer’s input, the flow must dynamically select the appropriate language and calculate the correct callback number using stored data. Which tool should you use to enable this functionality?

1. A. Configure static routing rules to set language and callback numbers.
2. B. Use a predefined variable to store the default language and callback number.
3. C. Use expressions to define conditions, perform calculations, and format customer input dynamically. — đáp án hiện tại
4. D. Create separate interaction flows for each possible language and callback number.