Câu 24: GCX-GCD: Genesys Cloud CX: Developer
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are “callback number” and either “queueld” or “routingData”.What is the difference between “queueld” and “routingData”?
Nội dung câu hỏi
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are “callback number” and either “queueld” or “routingData”.What is the difference between “queueld” and “routingData”?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. routingData can set the callbackScheduiedTime but not it queueld is used.
- B. queueld can set a list of phone numbers for the callback but not if routingData is used.
- C. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings. — đáp án hiện tại
- D. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.
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