Câu 39: GCX-GCD: Genesys Cloud CX: Developer

Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

1. A. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.
2. B. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
3. C. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
4. D. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early. — đáp án hiện tại