Câu 22: GCX-SCR: Genesys Cloud CX: Scripting Certification

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.1. Create a Script.2. Configure the CRM integration in Genesys Cloud CX.3. Give necessary permission to agents to view and execute data actions.4. Configure the respective data action of the configured CRM in Scripts.5. Enable the Data Actions property in the script.

1. A. 2,3,4,1,5
2. B. 2,1,5,4,3
3. C. 1,2,5,3,4 — đáp án hiện tại
4. D. 5,4,2,3,1