Câu 10: GCX-WFM: Genesys Cloud CX: WEM - Workforce Management Certified Specialist
One of your agents, Chloe, requested to come in late due to a personal commitment once a week. Another agent, Ron, has agreed to come in at the time of Chloe’s shift to fill in for her so that she can come in later and take up Ron’s shift. Which Workforce Management feature lets you factor in the change in their shift…
Nội dung câu hỏi
One of your agents, Chloe, requested to come in late due to a personal commitment once a week. Another agent, Ron, has agreed to come in at the time of Chloe’s shift to fill in for her so that she can come in later and take up Ron’s shift. Which Workforce Management feature lets you factor in the change in their shift timings and make sure the schedule coverage is not affected?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Reschedule Shift
- B. Swap Shifts — đáp án hiện tại
- C. Copy Shift to Agent
- D. Replace Activity
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