Câu 125: CBAP: Certified Business Analysis Professional

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

1. A. Benchmark the clerk's performance against other roles and other companies
2. B. Conduct further analysis to protect against false information based on insufficient data — đáp án hiện tại
3. C. Propose a change in the organizational chart to give the clerk more responsibilities
4. D. Verify the expected value and its perceived performance