Câu 11: IIBA-CBDA: Certification in Business Data Analytics

Operation managers are concerned about the increasing attrition rates in the call center. A series of interviews is being conducted with call center agents to collect information to better understand the problem. Interviewees will ask open and closed ended questions that are both quantitative and qualitative. Which of the following is considered a qualitative open-ended question?

1. A. How does call volume contribute to job burnout? — đáp án hiện tại
2. B. Do you receive more calls on Mondays or Fridays?
3. C. How many calls on average do you service in an hour?
4. D. Would morale improve if you could work 2 days per week from home?