Câu 2: CTAL-TAV4-0: Certified Tester Advanced Level - Test Analyst v4.0

As a test analyst, you have been asked to conduct a role-based review of the usability of the electronic banking system’s user interface. The interface allows the user to choose a language from English, Spanish, or Italian. The system is secured with a multi-factor authentication mechanism. After logging in, the user can manage their loans. During the review, you take the role described by the following persona:Name: Maria Rossi -Age: 64 -Occupation: retired Italian language teacherKnowledge of technology: basic; she is afraid of technologyHardware: Windows laptop, Android phonePlace of residence: Rome, Italy -Language skills: Italian (native), Spanish (basic)What could MOST likely be reported by you during this review?

1. A. Difficulty in understanding the rules for calculating interest on loans
2. B. Difficulty in understanding the interface in English
3. C. Difficulty in using the multi-factor authentication mechanism — đáp án hiện tại
4. D. Difficulty in running the app on an iOS phone