Câu 15: ITIL 4 Leader Digital and IT Strategy

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users. As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

1. A. Employment laws affecting service provider staff
2. B. A mixed demographic of users with varied levels of IT skills
3. C. Knowledge and understanding of potential innovative technology
4. D. Well-trained service desk staff with a broad set of skills — đáp án hiện tại